Refund Policy

Your Satisfaction Guaranteed

At East Anglia Optics, we are committed to ensuring your shopping experience is seamless and worry-free. Your satisfaction is our top priority, and we’ve crafted a clear and straightforward refund policy to serve you better.

Returns Within 30 Days

We’re delighted to offer hassle-free refunds for items returned within 30 days of receipt. To qualify for a refund, please ensure the item is in new, unworn (if applicable) condition and includes all original packaging and labels.

Shipping Costs

It’s important to note that the responsibility for covering the shipping costs of returned items lies with you. We believe in transparency, and therefore, we’d like to emphasize that initial shipping costs are non-refundable.

Shipping Items Valued Over £50

For items valued at £50 or more, we strongly recommend using a trackable shipping service or opting for shipping insurance. Please understand that we cannot accept liability until the item safely reaches our premises.

Faulty Goods Returns

In the unfortunate event that you discover a faulty or damaged item, please contact us immediately via phone at 01473561205 or email us at We are here to assist you and will guide you through the necessary steps.

Inspection and Replacement of Faulty Items

Rest assured, if you receive a faulty item, we will promptly inspect it and arrange for a replacement as soon as possible. Your satisfaction remains our top priority.


East Anglia Optics,
Harkstead, Ipswich, Suffolk, IP91BX


Upon receiving and inspecting your returned item, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund request. If your return is approved, we will swiftly process your refund, and the credit will be applied automatically to your original method of payment.

At East Anglia Optics, we value your trust and strive to make your shopping experience as straightforward as possible. If you have any questions or require further assistance, please do not hesitate to contact us. Your satisfaction is paramount to us, and we are committed to assisting you at every step of the way.01473561205