Refund & Returns Policy — East Anglia Optics

Clear and straightforward returns for thermal imaging & night vision purchases.

30-day returns Customer pays return shipping Faulty items: guided warranty support

Your Satisfaction Guaranteed

We’re committed to a smooth, fair and transparent returns process.

Returns Within 30 Days

We accept returns within 30 days of receipt. Items must be in new, unused condition with all original packaging and accessories included.

  • All manuals, cables, mounts and protective films must be present.
  • Use an outer carton when returning to prevent packaging damage.

Return Shipping Costs

Return postage is the responsibility of the customer. Initial shipping costs are non-refundable.

Items Valued Over £50

We recommend using a trackable service and/or shipping insurance. We cannot accept liability until the item is received at our premises.

If Your Device Is Faulty

If your device is faulty, we’ll guide you through the warranty process and who to contact. We aim to make this as quick and smooth as possible.

Call: 01473 561205
Email: info@eastangliaoptics.co.uk

Inspection & Replacement

If a warranty assessment is required, we’ll coordinate the process and arrange replacement or repair where appropriate.

Return Shipping Address

East Anglia Optics
Nether Hall, Harkstead
Ipswich, Suffolk
IP9 1BX
United Kingdom

Refunds

Once your return is received and checked, we’ll confirm approval and process your refund back to your original payment method.

How do I start a return?

Email info@eastangliaoptics.co.uk with your order number. We’ll reply with instructions.

Who pays for return shipping?

The customer is responsible for return postage. Initial shipping fees are non-refundable.

What if my item is faulty?

If your device is faulty, we’ll guide you through the warranty process and who to contact. We will make this as speedy as possible for you.

Need help?

Call: 01473 561205
Email: info@eastangliaoptics.co.uk

Contact Support